CUSTOMER PHILOSOPHY
Universally, customers don’t appreciate uniformed representatives, impulse tactics, or the uneasiness of being pressured. Conversely, DevCom Customer Advocates are practitioners of an adaptive, educative, and consultative Market Development & Customer Service approach.
Our Agents operate in solidarity with customers and their communities to identify market factors and cogent reasoning that outline both their unique position in the market and our ability to improve it. We leave each customer we touch feeling educated, valued, and empowered, even when we can't win their business.
Our Agents operate in solidarity with customers and their communities to identify market factors and cogent reasoning that outline both their unique position in the market and our ability to improve it. We leave each customer we touch feeling educated, valued, and empowered, even when we can't win their business.
DEVCOM DNA
The collective characteristics, competencies, and disciplines bulleted below represents the "DNA" of a DevCom Customer Advocate. Our proprietary methods create an ultra customer service experience designed to produce good will, new customers, durable retention, quality control, community branding, and loyalty.
Our Agents operate through 6 core characteristics:
While exercising 4 core market development competencies:
Our Agents operate through 6 core characteristics:
- Honesty
- Confidence
- Initiative
- Willingness
- Accountability
- Consistency
While exercising 4 core market development competencies:
- Company Awareness
- Product Awareness
- Market Awareness
- Consumer Awareness
LEAD WITH US
We are recruiting select professionals to our exclusive opportunity. To request more information engage us here.