CUSTOMER PHILOSOPHY

Universally, customers don’t appreciate uniformed representatives, impulse tactics, or the uneasiness of being pressured. Conversely, DevCom Customer Advocates are practitioners of an adaptive, educative, and consultative Market Development & Customer Service approach.

Our Agents operate in solidarity with customers and their communities to identify market factors and cogent reasoning that outline both their unique position in the market and our ability to improve it. We leave each customer we touch feeling educated, valued, and empowered, even when we can't win their business.

DEVCOM DNA

The collective characteristics, competencies, and disciplines bulleted below represents the "DNA" of DevCom Customer Advocate. Our proprietary methods create an ultra customer service experience designed to produce good will, new customers, customer retention, quality control, community branding, and loyalty.

Our Agents operate through 6 core characteristics:
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• Honesty
• Confidence
• Initiative
• Willingness
• Accountability
• Consistency

And exercise 4 core market development competencies:
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• Company Awareness
• Product Awareness
• Market Awareness
• Consumer Awareness

These DevCom characteristics and core competencies are delivered directly to target markets through 9 disciplines:
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1. Purpose Approach
2. Visual Reinforcement
3. Purpose Relay
4. Prelude
5. Existing Service Analysis
6. Fiscal Formula
7. Service Quality Review
8. Order Form Process
9. Time Management​​

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LEAD WITH US

We are recruiting select professionals to our exclusive opportunity. To request more information engage us here.